Support · Mine Mosaic

Contact

For help, email sikorntean@gmail.com. We support English and Thai; you may also send your question in Chinese.

Include the app version, iOS/Android version, a short description and the details shown in Settings → Support. A screenshot is useful if it shows the problem. Remove any private information first.

Restore or cancel membership

Use Shop → Restore membership while signed into the store account that purchased Be Friend With Me. To manage renewal or cancel, use Shop → Manage Subscription or your App Store/Google Play subscriptions settings. Deleting the game or its data does not cancel billing. If verification cannot connect, reopen the app online. Consumable Gold Bar and local progress are separate from the subscription.

Purchase has not arrived

Connect online, open the Shop and select Recover Purchase. Leave time for any pending payment to complete, and reopen the app. Gold Bar is delivered after the store proof is verified. Do not buy another pack solely to fix a missing delivery.

If the problem continues, include the product name, approximate purchase time and the store order/transaction ID. Never send your payment-card details. Refund requests are handled by Apple or Google Play.

Progress and rewarded ads

Progress is saved on this device. Avoid uninstalling or clearing app data when troubleshooting; there is no cross-device cloud-save recovery. Recover Purchase cannot restore spent consumables.

An unavailable, cancelled or incomplete ad grants no reward and does not spend your daily reward allowance. Try again online later and check Settings → Ad Privacy if a consent choice is required.

Privacy requests

To request data removal or ask about privacy, see Data deletion and our Privacy Policy. You can use the same email without installing or logging into the app.